Sale Alert and Customer Service Note: Too Faced

Today I am writing you to report a sale alert and also to give you an account of my Customer Service experience with Too Faced Cosmetics.

Sale Alert:

Let's start with the exciting part: right now when you use the code TFSORRY you get 40% off most of the Too Faced Cosmetics website (I tried the Peanut Butter and Jelly palette and their Better Than Sex Waterproof Mascara and many other regular priced items that worked) including the sale item page (I picked up 2 sale eye shadow palettes, la creme lipsticks, melted metal lip and bullet proof eyeliner and received these for a stead of additional 40% off the 50% price) I'm not sure when this code will expire but I credit Nouveau Cheap for alerting me of the sale. I quickly went on the their site and made a hasty purchase. I'm very happy with the items I picked out and I feel like I got my items for a steal. This leads me into their Customer Service.

Customer Service:

I have been hearing many rumors lately with their Sweet Peach line launch in late December 2016 that their customer service has been atrocious with lost orders and being non responsive. I also suspect the sale with code "TFSORRY" is to make up for that snafu. Since I placed an order and heard from watching the YouTube Drama Channels John Kuckian and Karina Kaboom about the recent bad customer service I have was worried myself about what I might experience.

I will get to experience their customer service because in my excitement I made error when typing in the form for my email address I typed in an email address that did not belong to myself. So when I placed the order I realized just as it was too late that I had made the mistake. So first thing I did was pick up the phone and call their customer service number at 855-866-3223. I got a busy signal and assumed they would be swamped with inquiries from other customers and previous purchases. I saw a note "Due to incredibly high customer service email and call volumes, there will be an extended delay in response time. Please allow a minimum 24 hour turn around on all email and longer than normal wait times on hold when phoning in." and also when placing my order I saw that orders will be delayed for at least 7-10 days due to inventory being taken at the warehouse at this time. I have a really obsessive personality so I picked up the phone and dialed a few more times with the same result. 

I randomly dialed again about 1 hour later and to my shock I got a prompt with music saying I was in line. So I patiently waited for about 25 minutes while I multi-tasked and worked on other items. A woman answered the line about 25 minutes into the hold and I told her my problem. I provided her with the confirmation number I got from the last screen and she told me she was able to update my email address. I asked if she could re-send a copy of the purchase confirmation to me since I never received one but she told me she did not have access. But she told me that I should get future shipping confirmations to the updated email address. So far I am satisfied with my experience. As with my Aliexpress shipping experience I will update with the conclusion of how the rest of my order goes to completion. If I receive my shipping confirmation and when my order arrives. 

My First Experience with Yanwen Economic Air Mail

I thought I would write a post about my experience with Yanwen Economic Air Mail. I am new to Aliexpress but one thing I've learned is that for shipping to the US it is best to go with orders that say shipping via epackets because once they arrive in the US I can track those packages on the USPS app or website. I just started using Aliexpress at the end of August 2016 and have made 16 purchases.

Here is the breakdown of the shipping method
13 epackets
2 Aliexpress Standard Shipping
1 Yanwen Economic Air Mail

So far I have received 8 of the packages all of which were epackets with an average of 15 days from order to doorstep. I am a tad skeptical of the packages shipped via Aliexpress Standard Shipping and Yanwen since the tracking information doesn't seem to update much and the lag time is getting up there. Take for example the screen shot below, that product was ordered 8/25/2016. It seems to be stuck at a status of "Outbound clearance completed successfully and loaded to airline" since 8/30/2016. Maybe I am just more accustomed to seeing the tracking provided by USPS and regular updates and being too hopeful for the other 2 methods. I hope all will go well with this order and I will update you.

Personally going forward even when a seller has better than average great reviews, I will less likely use them since I am a micro manager when it comes to knowing where my purchases are in shipping status. I am hopeful that these methods are legit and that I just am far too impatient. Please note that I fully accept that I am overly critical when it comes to waiting for goods and that I have not yet opened a dispute with the sellers as they are still within their promised delivery time of 20- 38 days. I have been spoiled and accustomed to the sellers that got their products to me in 14 days.

UPDATE: I received my product from this seller that was shipped this method in 19 days from order to doorstep.

Wet N Wild and KIKO Milano Haul

Hello Gymbugs,

I finally had time to sit down and film a Haul! It has been since March of this year that I last updated. I have missed creating content for YouTube so much. I hope I will be able to get back into it this year. 

Too Faced Sale Update

So I couldn't resist checking out what the Too Faced sale had to offer. I clicked the email link again and this time I only had to wait 4 minutes. I took screenshots of the sale for those who did not want to wait but I was not impressed with the deals. I've seen better prices on their one website. Also you will notice there are a handful of sold out products. What do you think?

Too Faced Can't Resist A Juicy Sale Up to 70% Off

I received an email from Too Faced regarding this sale and decided to click, it says there are 18,492 people in line in front of me and 25 minutes left to wait. Excuse me? I feel like it has been 20 minutes and for fun I left the window open, there are now 6,922 people in front of me and 21 minutes left. Excuse me? Is this Ticketmaster? I am not waiting in a virtual line for discounted makeup. Everyone knows you can find discounted Too Faced at Nordstrom Rack and HSN frequently. I just thought this was funny and wanted to share my thoughts.

Drugstore.com and Beauty.com Closing Shop

Hello Gymbugs & Makeup Lovers,

It's been a while since I've posted on my blog or my youtube channel gymba24. I have a little toddler at home and a full time job which occupy most of my time. I hope to one day be back at my blogging.


I am a frequent shopper of Drugstore.com and Beauty.com, more so to Drugstore.com. Both sites were able to lure me into making purchases by having the sample bags gifts with purchases (If you have seen my hauls on youtube you know... they got me A LOT!)

A few weeks ago I started receiving notices that Drugstore.com and Beauty.com dollars need to be used by September because they are ending the program.



Personally I did not find that program to be the most beneficial. I noticed the months we were eligible to use our dollars most of the sales were not good so I would usually let them expire.  However, I do have online store credit and plan to use it before September just in case I can't redeem the money later!

I am sad to see Drugstore.com go because it was fun getting their gift with purchases on green and natural products, their Mommy and Baby section and their health and beauty. I will most definitely miss those bundles. However, most of the time I made unnecessary purchases so my wallet is probably going to be happier that they will not be another tempting source to spend money.

As for Beauty.com I used to make purchases from them about 5 years ago but I find that their deals became less competitive to ulta.com (whom finds a way to take a lot of my money as I am now a platinum member)